topic Re: No calls/text/internet, active membership in Other Help

No calls/text/internet, active membership

dmc27 — Fri, 06 Feb 2015 19:08:44 GMT

I've just confirmed my membership is active, and have rebooted phone, but the phone is still unusable. Is there anything else I can try?

dalyer — Fri, 06 Feb 2015 19:45:19 GMT

Did it ever work for you or is this your first time on 48?

Are you getting any signal at all?

What networks do you see when you manually scan for networks?

Can you see/connect to 48?

Do you have data roaming enabled?

Can you receive calls/texts?

I noticed the network disappearing sporadically earlier this evening in case that's a factor here?

Hopefully we're not facing an imminent outage...!

Hope this helps.

harrington — Sat, 07 Feb 2015 13:00:41 GMT

My phone is not working 0892059026.

dalyer — Sat, 07 Feb 2015 13:01:54 GMT

You need to post a few more details or else contact 48 support directly:

You probably shouldn't post your phone number on a public forum.

Hope this helps.

harrington — Sat, 07 Feb 2015 13:02:32 GMT

I have top up the phone is not working. 0892059026

harrington — Sat, 07 Feb 2015 13:08:52 GMT

My phone is not working 0892059026

dalyer — Sat, 07 Feb 2015 13:33:49 GMT

You need to provide more info - e.g...

What are the symptoms of the problem?

Did it ever work or are you new to 48?

Is your phone unlocked for use on any network?

What does your online account say about your membership status and expiry date?

Can you get any signal at all?

If you scan for networks can you see and connect to 48?

If you don't see 48 try O2.

What happens then?

Do you have data roaming enabled? You need it enabled to use 48.

Can you receive calls/texts?

Hope this helps.