Calls blocked

Anon — Sun, 07 Jul 2013 10:31:55 GMT

why did yee block me from calling and sending tex messages this is disgraceful as i have 10e credit on my phone I want this sorted out as soon as possible as i am extremely annoyed being treated like crap. This service WAS good but now i am not sure I NEED TO BE ABLE TO MAKE CALLLS AND TEX MESSAGES AS I HAVE A SON IN HOSPITAL AND NEED NY ATTENTION

PLEASE SORT OUT THIS MATTER AS SOON AS

PAULA

Re: Calls blocked

dalyer — Sun, 07 Jul 2013 10:32:09 GMT

What does your online account say about your membership type, expiry date and calls/texts/landline calls/data balances? Having credit is not sufficient to be able to use 48 services - you must have a current membership. If you do have a current membership then did you breach the fair usage limits perhaps?

http://48months.ie/boiler-plate/terms#18

If so then you are barred for the remainder of your current membership month in which case you will need to take this up with 48 support - they may make an exception and lift the ban prematurely due to extenuating circumstances. No harm in asking.

http://help.48months.ie/requests/new

Bear in mind that if you get barred for a second time then it's for good.

Maybe 48 is not the right network for you if you do happen to be breaching the fair usage limits and have a critical situation with somebody in hospital?

Hope this helps.

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Calls blocked

Re: Calls blocked