topic Package not working in Other Help

Package not working

maggie546 — Fri, 30 Jan 2015 14:46:21 GMT

My calls, txts and internet arent working??

dalyer — Fri, 30 Jan 2015 15:23:32 GMT

Did they ever work?

If so when did it stop working?

What does your online account say about your current membership status and allowance balances?

Hope this helps.

maggie546 — Fri, 30 Jan 2015 15:34:00 GMT

Yes they were working up until an hour ago, I have unlimited calls and texts and 1 GB of internet left so there shouldnt be a problem

dalyer — Fri, 30 Jan 2015 15:51:04 GMT

What's your membership expiry date?

Are you getting a signal/connection to the network at all?

Do you see 48 when you manually scan for networks?

Can you receive calls/tests?

Did you try powering the phone off and on again?

Did anything change on the phone - e.g. software update, changes to settings etc.?

Any chance you breached the fair usage limits and got barred for the remainder of your current membership month?

Probably best to log a support query to ask 48 support to look into this for you:

Hope this helps.