topic Re: Mobile data in Other Help

Mobile data

kusakov — Wed, 07 Jan 2015 00:39:59 GMT

My data seems to be gone for the last hour. Is this a planned outage or is it just me?

Re: Mobile data

dalyer — Wed, 07 Jan 2015 00:47:11 GMT

Working fine for me in Dublin 1/7.

Do you have a current valid membership and a data allowance?

Has anything changed on your phone recently?

Hope this helps.

Re: Mobile data

kusakov — Wed, 07 Jan 2015 00:51:15 GMT

No nothing has changed, really unusual... Plenty membership left and data settings are all correct. Have rebooted twice but no use. In dublin 6/8 here

Re: Mobile data

dalyer — Wed, 07 Jan 2015 00:53:54 GMT

Maybe try a manual search for networks and reconnect to 48 if it's listed?

Re: Mobile data

kusakov — Wed, 07 Jan 2015 00:57:53 GMT

Will try that now and post the outcome. Thanks a mill

Re: Mobile data

kusakov — Wed, 07 Jan 2015 01:02:52 GMT

Tried that and manually connected to O2 seeing as 48 wasn't listed, but no luck with data! Maybe it's just one mast near me that's down.

Re: Mobile data

dalyer — Wed, 07 Jan 2015 01:05:09 GMT

Data roaming still definitely enabled?

Re: Mobile data

kusakov — Wed, 07 Jan 2015 01:06:21 GMT

Yep it is.

Re: Mobile data

dalyer — Wed, 07 Jan 2015 01:08:14 GMT

OK - sorry - don't really know so.

If it's still like that tomorrow then I guess you might want to log a support request to ask 48 support about it?

Ask an agent/help request pages not working (6th J...

Hope this helps.

Re: Mobile data

kusakov — Wed, 07 Jan 2015 01:10:01 GMT

Cheers, thanks a mill anyway! Will do tomorrow if it hasn't rectified itself!

Re: Mobile data

kusakov — Wed, 07 Jan 2015 01:44:44 GMT

Data has just returned now! Thanks again to dalyer for the help!

Re: Mobile data

dalyer — Wed, 07 Jan 2015 13:26:47 GMT

That's good. I can only presume that it was a localised issue?

Re: Mobile data

dana1991 — Mon, 23 Feb 2015 21:12:25 GMT

Y do m'y data not working

Re: Mobile data

dalyer — Mon, 23 Feb 2015 21:43:53 GMT

Did it ever work?

Did you configure your internet/APN settings correctly?

http://community.48months.ie/t5/Need-Help/nexus-5/m-p/33205#M11511

Do you have a data allowance with your membership or a data add-on?

Has it been used up?

Does everything else work OK - incoming/outgoing calls and texts?

Hope this helps.