topic Re: Top up didn't work in Other Help

Top up didn't work

Anon — Fri, 05 Jul 2013 09:39:12 GMT

i am lookin for your help please ! its just my add on expires on 27/4/2013 but topped up today and changed from the guido to the don and it took my €20 credit but has not topped up my account 😞 help

Re: Top up didn't work

dalyer — Fri, 05 Jul 2013 09:39:22 GMT

Your query is a bit unclear...

What add-on are you referring to?

And do you mean 27/7/13 or something since 27/4/13 is in the past!?

If you have a membership active right now what is the expiry date?

If you have a membership active now then it must run its course before a new one will kick in.

I suspect that you have an active Guido membership and you have just bought a Don membership which has stacked and will kick in when the Guido membership has run its course.

Buying a membership while you have one active does NOT prematurely terminate the active one.

If you have used up your allowances under the Guido membership then you may need to purchase a suitable calls/texts/landline calls/data add-on to tide you over until the membership expires.

Hope this helps.

Re: Top up didn't work

Anon — Sat, 06 Jul 2013 13:09:21 GMT

my guido is active until end of the month it is a crap deal my calls went so i topped up and purchased the don ! and now it says thank you flr choosin the don or something along them lines it has been successful go to 48months website for details and still is not active

Re: Top up didn't work

dalyer — Sat, 06 Jul 2013 18:02:25 GMT

Your Guido membership will run until the end of the month and then your Don one will kick in. In the meantime you probably need to buy an add-on to tide you over.

http://48months.ie/boiler-plate/add-on-rules

Memberships always run for the scheduled month. Buying a new one mid month does not prematurely terminate the current one. The new one will stack until the current one expires. That's just the way 48 membership works.

http://48months.ie/boiler-plate/price-plan-details

Hope this helps.