topic Re: Mobile Data in Other Help

Mobile Data

hollie_obrien — Wed, 14 Jan 2015 19:09:00 GMT

Ive set up my mobile data yet the APN enable button was faded out so therefore i cannot connect to my 4G how do i fix this?

Re: Mobile Data

dalyer — Wed, 14 Jan 2015 19:40:21 GMT

Not clear what you mean but to configure your internet/APN settings correctly follow the steps here:

http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212

If that still doens't help then please explain your problem in more detail - e.g. the exact steps that you take and where the problem arises. If you can post screenshots that'd be even better. Please mention the make and model of phone too.

Note that 48 don't support 4G/LTE.

Hope this helps.

Re: Mobile Data

hollie_obrien — Wed, 14 Jan 2015 20:44:43 GMT

Re: Mobile Data

dalyer — Wed, 14 Jan 2015 20:59:10 GMT

But the APN is enabled so what's the problem?

Unless you have the settings wrong?

I can't tell becausey you haven't posted them in full.

Why don't you just use the online configurator or other methods in the link that I posted above to configure your settings?

For what it's worth my APN works and has Authentication type = None

Hope this helps.

Re: Mobile Data

hollie_obrien — Wed, 14 Jan 2015 21:19:33 GMT

It says its enabelled but when theres no Wifi connection it just says disconnected but it is still turned on, iv tried to configure it but it made no difference, its a HTC Desire its new and the mobie data hasn't worked since I got it, I also have credit so its not that

Re: Mobile Data

dalyer — Wed, 14 Jan 2015 21:36:05 GMT

Do you have data roaming enabled?

Re: Mobile Data

hollie_obrien — Wed, 14 Jan 2015 21:56:46 GMT

Yes but its disconnected and wont let me click into it (picture above)

Re: Mobile Data

dalyer — Wed, 14 Jan 2015 22:02:03 GMT

I don't mean APN enable/disable.

I mean a separate setting for data roaming.

On Android it's usually System settings > Mobile networks > Data roaming or something like that.

It would probably be easier if you just deleted your existing APN(s?) and used the online configurator to configure your settings.

That should take care of everything.

Hope this helps.

Re: Mobile Data

hollie_obrien — Wed, 14 Jan 2015 22:05:52 GMT

I've done that already, I might just bring it into a shop to get looked at, Thank You.

Re: Mobile Data

dalyer — Wed, 14 Jan 2015 23:03:00 GMT

You might want to log a support request and ask 48 support for advice:

How to get help

Hope this helps.

Re: Mobile Data

bobert_94 — Thu, 15 Jan 2015 01:13:11 GMT

My Internet is not working, the settings is correct and the h+ is showing. However nothing is loading on the Internet doe some reason

Re: Mobile Data

dalyer — Thu, 15 Jan 2015 08:18:28 GMT

Did it work before?

If so did anything change on your phone recently (e.g. software update)?

Are you 100% sure that your APN/internet settings are correct, data roaming is enabled and you have a data allowance as part of your membership or internet add-on?

If all else fails contact 48 support as I suggested to the other poster above.

Hope this helps.