[Resolved 7th Jan 2015] Ask an agent/help request pages not working

dalyer — Wed, 07 Jan 2015 13:31:40 GMT

Update: 7th Jan 2015 - resolved.

As reported by several others here the help ticket system doesn't seem to be working at the moment.

When you try to log a support request

or access an existing one

you get:

Sorry! Not possible to log into the support site. Try again later or contact an agent

For now it might be best to use this email address to contact support:

Normally you would be able to contact 48 support online as explained here:

I've reported the problem to 48 support using this email address so hopefully it will be fixed soon.

I'll update this post/thread when it is.

Hope this helps.

topic [Resolved 7th Jan 2015] Ask an agent/help request pages not working in Other Help