Credit usage, need itemised usage

stampie — Thu, 01 Jan 2015 23:43:43 GMT

I put in €20 of credit a week ago and today I noticed that the balance is €17:30
I have not purchased any add on's and only sent 2x MMS messages to 2x people. €1.20 worth. There is €1.50 unaccounted for.

Re: Credit usage, need itemised usage

dalyer — Thu, 01 Jan 2015 23:53:05 GMT

When you sent the MMS messages what did they contain?

If they contained multiple images and/or a lot of text maybe they actually required more than one MMS each to send?

This happens with SMS - e.g. when the text entered is longer than what can be accommodated by a single SMS then more than one is used even if it looks like a single SMS at the sender and receiver ends. Perhaps something similar applies to MMS also?

Anyway - if you want an itemised breakdown of the charges incurred then you need to log a support request and ask 48 support for this:

How to get help

But almost certainly there is a logical explanation for the charges incurred to date.

Hope this helps.

topic Re: Credit usage, need itemised usage in Other Help

Credit usage, need itemised usage

Re: Credit usage, need itemised usage