topic need HELP in Other Help

need HELP

dylantoner — Sat, 20 Dec 2014 19:54:19 GMT

topped up my guido membership, hasnt come through yet but the bank says that the money has been taken out of the account... also checked my history on 48 and it says that the status of the membership has been delivered, just wondering if anyone is experiencing this problem and if anyone knows how to fix it??

Re: need HELP

dalyer — Sat, 20 Dec 2014 21:35:31 GMT

What does your online account say about your membership status and expiry date?

Remember that buying a new membership doesn't necessarily mean that it starts immediately.

If you have a current membership that has not run its course and expired yet then the new membership stacks until this happens and until then the new membership and its allowances are not available.

Hope this helps.

Re: need HELP

dylantoner — Sun, 21 Dec 2014 05:53:04 GMT

Okay thanks hope this helps dalyer my membership doesn't run out till the 22nd so hopefully I'll get my full Guido membership back then thanks

Re: need HELP

dalyer — Sun, 21 Dec 2014 09:19:09 GMT

That should be the case.
And your online account should state that you have a "next" membership that starts on the 23rd. Of you have used up allowances on your current membership then you can buy add-ons to tide you over until then.

Hope this helps.