topic membership problem in Other Help

membership problem

robynjoynt — Fri, 12 Dec 2014 16:43:42 GMT

Hey i bought membership for 6 months about a month ago and since i put in my new sim at 10am today i can't make calls/send texts because i "need to buy more membership"?

Re: membership problem

dalyer — Fri, 12 Dec 2014 16:54:30 GMT

Where are you getting the message "need to buy more membership"?

What does your online account say about your membership status, expiry date, allowance balances and any next membership(s) stacked and waiting to kick in?

https://www.48months.ie/my-48

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

You say "new SIM" - did you get a replacement for some reason?

Did you register it as a replacement and not a new SIM?

Hope this helps.

Re: membership problem

hollys6 — Tue, 16 Dec 2014 11:32:17 GMT

Holly6 i have already bought €20 top up in shop and has put on phone on 15th why am i been told i need to top up again

Re: membership problem

hollys6 — Tue, 16 Dec 2014 11:33:00 GMT

Don

Re: membership problem

dalyer — Tue, 16 Dec 2014 11:37:23 GMT

When/how exactly are you being told to topup?

What are you trying to do and what is the exact message that you get?

Have you used up your membership allowances or are trying to use a service that is not covered by these? (e.g. international call/text etc.)?

What does your online account say about your membership status, expiry date and allowance balances?

Hope this helps.