topic Re: Landline call not working in Other Help

Landline call not working

misssq — Thu, 11 Dec 2014 15:13:04 GMT

Hi, my internet, text and phone calls are working but the landline is not working. Every time I call it says your out of membership or you don't have enough credit. I toke out my sim and gave it a rubb and put back on but still the landline is not working.

Re: Landline call not working

dalyer — Thu, 11 Dec 2014 15:32:23 GMT

Have you used up your landline calls allowance?

What does your online account say about this allowance balance?

https://www.48months.ie/my-48

If you have use it up then you need to buy and add-on:

Add-ons

If you are trying to call a landline number that is not covered by your membership/add-on landline allowance then you need cash credit to cover the cost of such calls - see here:

Other call charges

Hope this helps

Re: Landline call not working

misssq — Thu, 11 Dec 2014 19:07:52 GMT

I bought my membership 2 days ago. I have not use it to call land line on till today.

Re: Landline call not working

dalyer — Thu, 11 Dec 2014 19:52:20 GMT

As I said above what does your online account say about your current membership type, expiry date and landline calls allowance balance?
And does it list a next membership and if so what is the start date?

Hope this helps.

Re: Landline call not working

misssq — Fri, 12 Dec 2014 18:21:22 GMT

My current membership type is Guido, and expiry date is on the 8th January 2015, landline calls 60min remaining. No it dosnt list the next membership.

Re: Landline call not working

dalyer — Fri, 12 Dec 2014 18:26:18 GMT

What sort of landline numbers are you trying to call?

Only "regular" Irish landline numbers are covered by the membership/add-on landline allowances.

If you are calling something like 1850, 1890 etc. then you need cash credit.

Hope this helps.

Re: Landline call not working

dalyer — Sat, 13 Dec 2014 12:34:20 GMT

Did that explain things for you?

Were you trying to make a landline call that was not covered by your membership/add-on allowances?