topic Re: 48 help in Other Help

48 help

dosero3 — Tue, 09 Dec 2014 13:54:00 GMT

I am struggling to get any help from this service. I re activated my sim can get incoming calls and texts since Saturday & was assured that it would be resolved the next day for me to top up. No so empty promise it's since with the tech dept who are not up to much in the way of moving it forward. I have been patient, outline the urgency of the matter bug still nothing. I'm wondering if anyone can move this forward getting tired of being told to 'hang tough' and such crap with no competent assistance. Any advice welcome . I cannot stress his urgent that if is I have my phone in use.

Lisa

Re: 48 help

dalyer — Tue, 09 Dec 2014 15:02:05 GMT

Duplicate post - I already replied to your other one here:

http://community.48months.ie/t5/Techie-Updates/Try-out-our-new-responsive-website/m-p/32318#M2255

Re: 48 help

dosero3 — Wed, 17 Dec 2014 11:23:07 GMT

Thanks all sorted I really would liked a quicker response as I was advised, not just being difficult for the sake of it as I desperately needed my phone at the time. But alls well and sorted now,

Thanks,
Lisa

Re: 48 help

dalyer — Wed, 17 Dec 2014 11:26:36 GMT

What sorted things out for you?

There's no point in posting more than once on the forum about an individual problem.

And in fact if you keep replying to support requests logged with 48 support then you may actually delay getting a reponse as each time you reply they put it to the back of the queue! At least that's what they said a while back.