topic Re: please help in Other Help

please help

Anon — Wed, 03 Jul 2013 06:40:35 GMT

im trying to port my number, the problem is its from one 48 sim to another, im having this problem 3 days now, when i click move my number, when i tipe in my number and click on security code the msg im getting says ''ooops this number already exists, i ported my number over from meteor and the sim card i ported it over too i was having problems with so i registered with a diferent sim and it wont let me port me number, im going crazy as i have no fone for 3 days now

Re: please help

dalyer — Wed, 03 Jul 2013 10:51:12 GMT

I don't think that you can port a 48 number to another 48 SIM in this way. Sounds like what you originally needed was to order a replacement SIM which would give you a new SIM registered on your existing account.

http://48months.ie/help/losthandset

This is often done if the current SIM is causing problems or you need to switch between SIM form factors (mini, micro, nano).

However if you now have a spare new SIM then you can probably get your existing number/account/membership etc. ported over if you just log a support request and ask 48 to do this manually.

http://help.48months.ie/requests/new

You'll probably have to provide details of your existing account/number etc. and the ICCIDs of the relevant SIMs (usually 19 digits + 1 letter code printed on the SIM itself).

Hope this helps.

Re: please help

Anon — Wed, 03 Jul 2013 11:34:07 GMT

thank you

hoe do i log a support request ???

Re: please help

dalyer — Wed, 03 Jul 2013 11:49:29 GMT

@buffalo wrote:
thank you

hoe do i log a support request ???

Click here:

http://help.48months.ie/requests/new

If that link does not work for you try this:

http://help.48months.ie/anonymous_requests/new

If you still can't log a request then use this email address:

support@48months.zendesk.com

Hope this helps.

Re: please help

Anon — Wed, 03 Jul 2013 12:10:53 GMT

thank you very much