topic Re: buying add ons in Other Help

buying add ons

soniac70 — Thu, 27 Nov 2014 18:48:25 GMT

im trying to buy add on mobile minits but its saying i have a problem with my account and my internet wont work can some one tell me why thanks

Re: buying add ons

dalyer — Thu, 27 Nov 2014 18:54:43 GMT

How exactly are you trying to buy the mobile minutes add-on and what exactly is the error message that you get?

Did your internet work before? If not then you need to configure your internet/APN settings:

http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212

If it did work before but has stopped then maybe you have used up your data allowance and need an add-on?

Please clarify what your online account says about your:

membership status
membership expiry date
allowance balances

Hope this helps.

Re: buying add ons

soniac70 — Thu, 27 Nov 2014 18:59:39 GMT

when i sign in it shows me what i have left and beside my mobile minits it has add more and i click on that and go to buy now when i put in my card details its saying at the end sorry we cant do it as this time as there is a problem with your 48 account and my internet was working and just stopped i have loads of usage left

Re: buying add ons

dalyer — Thu, 27 Nov 2014 19:03:35 GMT

Once again...

What membership do you have?
What is the expiry date?
What mobile call, text, data and landline call allowance balances are left?

Also - can you make/receive calls and send/receive texts?

Any chance you breached the fair usage limits and got barred for the remainder of your current membership?

Fair Use Policy/ Acceptable Use Policy

Re: buying add ons

soniac70 — Thu, 27 Nov 2014 19:15:18 GMT

what does that mean i just ran out of minits yesterday and it gives me a choice to buy more

Re: buying add ons

dalyer — Thu, 27 Nov 2014 19:26:10 GMT

I can't really help if you don't provide the info that I asked for above.
In the absence of that info all I can suggest is that you log a support query to ask 48 support about this issue.

Hope this helps.

Re: buying add ons

soniac70 — Fri, 28 Nov 2014 13:33:31 GMT

it is saying i cant due to to secruity reasons

Re: buying add ons

dalyer — Fri, 28 Nov 2014 14:32:08 GMT

You probably need to contact 48 support so

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

In the meantime you could top up by voucher and then buy stuff from the resulting credit balance.

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-payment-options/m-p/120#voucher

Hope this helps.