topic Re: cant top up in Other Help

cant top up

tmmd — Fri, 21 Nov 2014 00:23:01 GMT

Hi, Ive tried topping up online a few times today but it wont work. Each time i fill out my payment details it goes to an empty white box with a sadface 😞 Ive used this card before and its worked and there is money in the account so its not that... anyone have this problem?

Re: cant top up

dalyer — Fri, 21 Nov 2014 09:00:38 GMT

Can you try a different device and browser and see if that makes any difference?
If you're stuck you could top up with a voucher for now.

Hope this helps.

Re: cant top up

smallbike — Sun, 23 Nov 2014 13:02:35 GMT

ive been having the same problem since yesterday. neither of my cards will work but have worked previously and currently work elsewhere. spoke to the bank and everything is fine on their end they say.

Re: cant top up

dalyer — Sun, 23 Nov 2014 14:42:02 GMT

You probably need to log a support request with 48 so and maybe they can advise.

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

Hope this helps.

Re: cant top up

ememjea — Thu, 27 Nov 2014 12:11:47 GMT

I did and its not even acknowleding i have topped up. The service is really getting frustrating

Re: cant top up

dalyer — Thu, 27 Nov 2014 12:14:00 GMT

Duplicate post - I replied to your other on here:

http://community.48months.ie/t5/Need-Help/issues/m-p/32068#M10534