topic Re: unlocking my phone in Other Help

unlocking my phone

aoife_hegarty — Thu, 13 Nov 2014 21:58:11 GMT

Hi i just changed to 48 but my phone was locked to meteor. So i rang up meteor and asked them can i have the code to unlock my phone but since i changed to 48 first they said they cant give it to me? They said i need to ring 48's customer care and they will give it to me. What do i do?? Thanks 🙂

Re: unlocking my phone

dalyer — Thu, 13 Nov 2014 23:19:14 GMT

Meteor are wrong. 48 will not/cannot give it to you. They don't provide or unlock phones for customers. Meteor should unlock it for you if you meet their unlocking criteria:

http://support.meteor.ie/article/unlock-phone

Note that this page doesn't explicitly state that you must still be a Meteor customer in order to qualify for an unlock code.

If Meteor can't/won't unlock it for you then you might need to shop around online or in town for an unofficial unlock code. Some phones can also be unlocked for free.

http://www.48months.ie/unlock-your-phone

However if you meet Meteor's criteria for unlocking and they refuse then you should make an official complaint to them and even ComReg if necessary.

Hope this helps.

Re: unlocking my phone

aoife_hegarty — Fri, 14 Nov 2014 16:14:35 GMT

Thanks very much, great help

Re: unlocking my phone

dalyer — Fri, 14 Nov 2014 17:07:35 GMT

Glad it helped - thanks.