topic Re: DATA ADD ON NOT WORKING!!! in Other Help

DATA ADD ON NOT WORKING!!!

Anon — Wed, 29 Oct 2014 22:23:44 GMT

Hi on the 29/10/14 I bought three 1gb data add ons on the don plan to use on my iPhone5s. I have done this on several occasions prior to this attempt and it's worked perfectly fine how ever when I tried it this time it's not working at all! Please help asap has its caused quite an inconvenience
Thank you
Abz

Re: DATA ADD ON NOT WORKING!!!

dalyer — Thu, 30 Oct 2014 07:19:35 GMT

Don membership comes with 5GB of data.

Did you really need an additional 3GB of add-ons?

What does your online account say about your membership status, expiry date and data allowance balance?

Does everything else work OK - outgoing/incoming calls and texts?

Hope this helps.

Re: DATA ADD ON NOT WORKING!!!

Anon — Wed, 05 Nov 2014 08:07:50 GMT

Hey dayler
Yeah nowadays 5gb doesn't seem to be enough for a whole month clearly.. Anyway that started working again but now it's my voice call that's experiencing the issue..I can make calls but there is no audio whatsoever despite the call connecting!.I doubt it's a handset issue because all the other functions on the phone itself and apps work with clear audio.. Is this something. U can help with

Re: DATA ADD ON NOT WORKING!!!

dalyer — Wed, 05 Nov 2014 09:42:37 GMT

I suppose it depends on how you use the phone.

I hardly put a dent in my 5GB monthly allowance most months,

Can you receive calls OK? Is the audio OK?

Is it every outgoing call that has no audio?

What about when you use a headset?

Can you try the SIM in another unlocked phone?

If it works there then the problem IS most likely with your phone.

Hope this helps.