topic Re: help in Other Help

help

Anon — Fri, 24 May 2013 18:28:18 GMT

is Der any way activating my sim again without Bering a new sim. tried putn sim number in to reregister the sim but its already registered ready for the mental lol

Re: help

dalyer — Fri, 24 May 2013 22:29:13 GMT

Probably best to log a support query to see if 48 can assist.

http://help.48months.ie/requests/new

You might want to include the 19 digit ICCID number on the SIM card itself as well as details of your account/number.

Hope this helps.

Re: help

Anon — Sat, 25 May 2013 10:48:54 GMT

I done that nothing yet from them

Re: help

dalyer — Sat, 25 May 2013 22:33:11 GMT

This post outlines the response times to support queries in case that helps at all?

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-get-help/ta-p/238

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours,

if you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Hope this helps.

Re: help

Anon — Mon, 01 Jul 2013 12:17:43 GMT

yea I just got a replacement sim and activated it I still had d same details