topic Re: I cant buy a membership at all or add any fund in Memberships

I cant buy a membership at all or add any fund

RobertsK3136 — Tue, 31 Mar 2026 16:02:44 GMT

Since like last week I swapped my physical sim over to 48 and transferred my phone number as well succesfully. I used my 1gb data free and tried purchasing a membership, verified the payment on my account. Didnt work. I went to support multiple times throughout the last 2 weeks. I was told to wait between 1/2 days for my issue to be resolved, even after waiting 4 days i got no response, they then opened up another ticket and said to wait 2-4 days, its been 4 days and no response and now im being told to wait 1-5 days again. Genuinely never had this problem before, It doesnt matter what card I use, which browser, etc... Anything to do with my account is payment locked or something. I've attempted to gift myself the membership, add credits etc... nothing If anyone knows a fix I'd be glad but actual support has been fairly useless. Lots of waiting but nothing actually being done

Re: I cant buy a membership at all or add any fund

dalyer — Tue, 31 Mar 2026 17:08:05 GMT

If you need to make a formal complaint about the customer service then see here:

https://48.ie/legal/code-of-practice

They really should be able to offer you better support than what you describe above.

Re: I cant buy a membership at all or add any fund

RobertsK3136 — Thu, 02 Apr 2026 19:57:39 GMT

thanks will try this because so far support agents have been useless and i haven’t gotten any messages from the tickets they’ve apparently opened

Re: I cant buy a membership at all or add any fund

dalyer — Thu, 02 Apr 2026 20:30:22 GMT

That's a real shame. ☹️