topic Re: Bill paid yesterday, still "You're missing an activ in Memberships

Bill paid yesterday, still "You're missing an active plan"

PaulR7851 — Fri, 16 Jan 2026 08:52:51 GMT

This has happened a number of times since I switched to 48.ie. I have a 12.99 plan that has been automatically paid from my bank account (auto-renew is 'on', and I saw the money leave my bank account yesterday). Yet today, 48.ie tells me I do not have an active plan, so I cannot make any calls.

In my account I see that my credit balance is €9.78. Why, if I paid 12.99 yesterday?

Re: Bill paid yesterday, still "You're missing an activ

PaulR7851 — Fri, 16 Jan 2026 08:56:25 GMT

I just added an extra €10 to my account to see if that would help. It hasn't. I now have 19.78 in my account and the dashboard still tells me I do not have an active plan. WTH does it mean "you do not have an active plan"????? I HAD AN ACTIVE PLAN! WHY IS IT NOT ACTIVE? You cannot rug-pull like this.

Re: Bill paid yesterday, still "You're missing an activ

ZuzanaH8615 — Fri, 16 Jan 2026 09:02:48 GMT

same issue here

Re: Bill paid yesterday, still "You're missing an activ

SeoidnH7809 — Fri, 16 Jan 2026 09:43:58 GMT

Same here, received a text saying I had used up all my data and had no active plan

Re: Bill paid yesterday, still "You're missing an activ

FrancoisThaiL6940 — Fri, 16 Jan 2026 10:02:29 GMT

Exact same here. Waiting on support at the moment. Wonder how many people will upgrade from their old 7.99 plan to the 12.99 today because of this error!!!

Re: Bill paid yesterday, still "You're missing an activ

PaulR7851 — Fri, 16 Jan 2026 10:06:26 GMT

If they don't have this sorted in the next 30 minutes I'm switching provider and taking them to the small claims court to get my 19.48 back. No joke, I'm DONE with this crap, and I don't have the luxury of losing my phone/data when I'm out of the house.

Re: Bill paid yesterday, still "You're missing an activ

EoinN4117 — Fri, 16 Jan 2026 10:19:16 GMT

Same issue

Re: Bill paid yesterday, still "You're missing an activ

dalyer — Fri, 16 Jan 2026 10:29:07 GMT

Several people seem to be reporting issues with auto-renewal today so there may be some general issue with it.

You'll probably need to contact 48 support to ask them what's going on and to fix the issue with your account.

Nobody here on the Community Forum will have any visibility into your account to know for sure what's happening here.

To contact 48 support see the links in my signature below.

Re: Bill paid yesterday, still "You're missing an activ

GerardB8516 — Fri, 16 Jan 2026 11:07:33 GMT

Same here. I cannot make calls or use data. Got a 4am text telling me:

Re: Bill paid yesterday, still "You're missing an activ

GerardB8516 — Fri, 16 Jan 2026 11:10:37 GMT

I spoke to someone in Customer Support:

I asked: Hi, I have no calls or data. Will my plan auto renew on €7.99? I have been on this plan tor years.

Reply:

Hi, Good morning, and thank you for reaching out to 48 support. Some customers are currently experiencing issues with calls, texts & mobile data due to a technical issue. Our team are working to restore full service. Thank you for your patience and we apologize for any inconvenience caused. Yes, if you have been on the 7.99 plan, the auto-renew will be done on the same plan. Rest assured.

Re: Bill paid yesterday, still "You're missing an activ

MaryM3654 — Fri, 16 Jan 2026 11:30:45 GMT

I have a 7.99 and I am not going any higher

Re: Bill paid yesterday, still "You're missing an activ

MaryM3654 — Fri, 16 Jan 2026 11:31:43 GMT

Thanks for that. Money gone out of my bank

Re: Bill paid yesterday, still "You're missing an activ

paul_w — Fri, 16 Jan 2026 11:36:43 GMT

Same issue.

Got this reply through the Chat facility eventually at 10:02

'Some customers are currently experiencing issues making calls and texts & using mobile data due to the auto renewal issue. Our technology team are working to restore full service. Thank you for your patience. If you would like to still speak to an agent just reply back to this message'

Beats me why they can't post this somewhere so everyone knows what's going on!