Topped up by €10.99 but still have blocked calls

JanK1965 — Wed, 17 Dec 2025 10:07:59 GMT

I topped up my card for 10.99 today and I still have blocked calls

Re: phone top-up

dalyer — Wed, 17 Dec 2025 10:07:25 GMT

You'll need to post more information than that if you want assistance from the Community Forum.

What exactly do you mean by "top-up"? What did you buy?

Membership plan, add-ons or cash credit?

What does your Transactions page say about your recent payment?

What does your My48 account dashboard say about your current membership plan status, expiry date and allowance balances?

Does your Buy Plan page list any upcoming membership plan?

What exactly do you mean by "I still have blocked calls"?

Can you make calls? Receive calls? Send texts? Receive texts? Use mobile data?

If outgoing calls don't work then what happens when you try? Any error messages?

If you need to contact 48 support about this then see the links in my signature below.