Paid €12.99 & still the phone does not have credit

VictoriaD4542 — Fri, 28 Nov 2025 21:47:22 GMT

Hi
I have paid the 12.99 and still the phone do not have credit

Could you help please

Re: Issue with account

dalyer — Fri, 28 Nov 2025 21:38:19 GMT

You'll need to post a bit more information than that if you want assistance from the Community Forum.

What do you mean "do not have credit"?

Do you mean cash credit?

If you bought a membership plan for €12.99 then that amount will not appear on your account as cash credit as it has been used to pay for the membership plan.

https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

What does your Transactions page say about your recent payment?

https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership plan status and expiry date?

https://48.ie/my48

When was everything working ok last?

Do you have a connection to the 48 network - i.e. signal bars?

If not then if you do a manual search for networks can you see and connect to 48?

If not then what happens?

If you do have a network connection then what is/isn't working?

Incoming/outgoing calls? Incoming/outgoing texts? Mobile data?

If something isn't working then what happens when you try to use it?

Any error messages?

Is your phone unlocked for use on any network?

If you need to contact 48 support about this then see the links in my signature below.

topic Paid €12.99 & still the phone does not have credit in Memberships

Paid €12.99 & still the phone does not have credit

Re: Issue with account