topic Cannot purchase online membership (Long time member) in Memberships

Cannot purchase online membership (Long time member)

Anon — Sun, 13 Nov 2016 11:12:19 GMT

Hi 48,
I've never had an issue before trying to purchase membership but since last night ive been trying to buy it and when I go to put in my CVV code a message comes up telling me there is a problem with my debit card. My card is working fine, however this month I was issued a replacement card as the last one expired. It has a new CVV code which I've also typed in but this won't work for me and I can't buy my membership. Is this a problem with 48 or something else? Please help.
Regards,
Sophie

Re: Cannot purchase online membership (Long time member)

dalyer — Sun, 13 Nov 2016 12:14:54 GMT

Did you try deleting the card details altogether and then entering the new card's details?

If that still doesn't work then you'll have to contact 48 support about this.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Cannot purchase online membership (Long time member)

Anon — Sun, 13 Nov 2016 12:51:39 GMT

Hi again,

Thanks for the help, that seems to have worked once I went onto the site, changed my details and purchased membership there as opposed to buying it through the app.

Regards,
Sophie

Re: Cannot purchase online membership (Long time member)

dalyer — Mon, 14 Nov 2016 10:11:38 GMT

Glad you got it sorted.