https://community.48.ie/t5/Memberships/Can-t-buy-plan-says-I-have-one-already-but-I-don-t/m-p/70537#M8295 <P>This issue seems to happen from time to time for some users for some reason that has never been explained by 48.</P> <P>You'll have to contact 48 support in order to get them to look into and fix this for you.&nbsp;</P> <P>Cash credit on your account won't let you make calls - you need an active membership plan.</P> <P>You should be able to use the cash credit to pay for a membership plan at checkout but you'll probably just get the same error when you try.</P> <P>To contact 48 support see the links in my signature below.</P> Wed, 08 Oct 2025 10:10:10 GMT dalyer 2025-10-08T10:10:10Z https://community.48.ie/t5/Memberships/Can-t-buy-plan-says-I-have-one-already-but-I-don-t/m-p/70536#M8294 <P>I am trying to top up but it saying i have a plan in place, which i dont because i need to renew it for this month, so it wont let me top up. It says i have €15 credit but I couldnt make a phone call. Can i used this €15 to top up with my new plan please</P> Wed, 08 Oct 2025 10:08:30 GMT https://community.48.ie/t5/Memberships/Can-t-buy-plan-says-I-have-one-already-but-I-don-t/m-p/70536#M8294 AoifeG8127 2025-10-08T10:08:30Z https://community.48.ie/t5/Memberships/Can-t-buy-plan-says-I-have-one-already-but-I-don-t/m-p/70537#M8295 <P>This issue seems to happen from time to time for some users for some reason that has never been explained by 48.</P> <P>You'll have to contact 48 support in order to get them to look into and fix this for you.&nbsp;</P> <P>Cash credit on your account won't let you make calls - you need an active membership plan.</P> <P>You should be able to use the cash credit to pay for a membership plan at checkout but you'll probably just get the same error when you try.</P> <P>To contact 48 support see the links in my signature below.</P> Wed, 08 Oct 2025 10:10:10 GMT https://community.48.ie/t5/Memberships/Can-t-buy-plan-says-I-have-one-already-but-I-don-t/m-p/70537#M8295 dalyer 2025-10-08T10:10:10Z