topic Re: Credit is gone. in Memberships

Credit is gone.

brianio — Wed, 29 Jun 2016 17:08:53 GMT

I joined your network just over two months ago which I recieived some bonus credit, this has now disappeared from my account. I didn't buy add-ons or make international calls, can you check what happened to it please? Thanks.

Re: Credit is gone.

dalyer — Wed, 29 Jun 2016 17:44:34 GMT

Did you buy membership with it?
Did you send any MMS messages? They cost 30c each.
Did you send any international texts? They cost 25c each.
Did you call any "special" numbers sick as 1850 (50c per call), 1890 (50c per minute) etc?

Hope this helps.

Re: Credit is gone.

dalyer — Wed, 29 Jun 2016 17:44:50 GMT

Such not sick!

Re: Credit is gone.

1amcn — Wed, 29 Jun 2016 17:48:19 GMT

So did the credit originally show on your balance?

Have you sent any MMS ? These are charged per message, from your credit balance...

Have you rang any numbers requiring credit? (Eg Numbers that start with 1890)

Have a look in your call log... maybe this could be the answer...

Edit: Posts Crossed...😃

Re: Credit is gone.

brianio — Wed, 29 Jun 2016 18:59:08 GMT

@1amcn wrote:
Hi

So did the credit originally show on your balance?
Have you sent any MMS ? These are charged per message, from your credit balance...

Have you rang any numbers requiring credit? (Eg Numbers that start with 1890)

Have a look in your call log... maybe this could be the answer...

Edit: Posts Crossed...😃

The credit was there in May but when I checked my balance this month, it was gone. Another thing I noticed was, my balance was 0.00 which I thought was unusual, so it was completely wiped out. I rarely use the phone for anything other than receiving calls.
Regards brianio.

Re: Credit is gone.

dalyer — Wed, 29 Jun 2016 19:12:31 GMT

It could easily go to zero if you use certain services that are charged to your cash credit balance.
Contact 48 support and they should be able to explain what services you used that used up the credit.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Credit is gone.

dalyer — Thu, 30 Jun 2016 08:50:51 GMT

Did that help at all?