Can't make calls after buying plan & extra credit

kc946 — Fri, 09 May 2025 15:08:27 GMT

Paid for credit to buy extra mobile calls. I saw that I had to pay for plan again to get them. I bought the plan and I still have no mobile calls.

Re: Guido

dalyer — Fri, 09 May 2025 15:07:43 GMT

What happens when you try to make a call?

Any error messages?

When were you last able to make calls ok?

What exactly do you mean by "no mobile"?

Do you have a connection to the 48 network - i.e. signal bars?

If not then if you do a manual search for networks can you see and connect to 48?

If you do have a connection then can you receive calls, send/receive texts, use mobile data?

What does your My48 account Dashboard say about your current membership plan status, expiry date and add-on balances?

What does your Transactions page say about your recent payments/purchases?

If you need to contact 48 support about this then see the links in my signature below.