topic Re: I can't top my phone up had the same problem last month in Memberships

I can't top my phone up had the same problem last month

Anon — Wed, 21 Sep 2016 14:53:59 GMT

Re: I can't top my phone up had the same problem last month

dalyer — Wed, 21 Sep 2016 15:39:52 GMT

You'll need to explain the problem in more detail than that.

What exactly do you do?

What exactly fails?

Any error messages?

Hope this helps.

Re: I can't top my phone up had the same problem last month

breffo1234 — Thu, 22 Sep 2016 08:25:13 GMT

I can't either - I buy a guido membership but nothing happens

Re: I can't top my phone up had the same problem last month

dalyer — Thu, 22 Sep 2016 08:43:56 GMT

On the website?

On the app?

What do you mean "nothing happens"?

Do you get to the purchase page?

Does something not work there?

You say you buy a Guido membership but "nothing happens".

Does that mean that you have successfully bought the membership?

Remember that if you have an active membership then buying a new one will make no difference because it will simply stack to kick in when the current membership eventually expires.

This is the case even if you have used up allowances on your current membership - in which case you need to buy add-ons to use the relevant services for the rest of the membership month.

Memberships always run their full monthly course and cannot be terminated prematurely.

If necessary contact 48 support:

http://www.48months.ie/help/ask-agent

Hope this helps.

Re: I can't top my phone up had the same problem last month

dalyer — Thu, 22 Sep 2016 18:08:31 GMT

Any update?