topic Re: Changed bank card & membership auto-renewal failed in Memberships

Changed bank card & membership auto-renewal failed

DeirdreM7519 — Mon, 01 Jul 2024 09:39:11 GMT

I pay for my sons membership at €7.99 and its run out today .It was on automatic renewal but I changed my bank card recently and he now has no membership. I never git notified to renew it can you help please?
His name is Ciaran Mc Devitt.

Updated payment card details - has my membership renewed?

DeirdreM7519 — Thu, 27 Jun 2024 09:57:11 GMT

Ive received a new bank card and entered my details to renew membership for Shaun Mc Devitt at €7.99. Can you check has it renewed please

Re: Membershio

dalyer — Thu, 27 Jun 2024 09:56:48 GMT

You can check it yourself via your My48 account.

If you have a current membership then your Dashboard will show it:

https://48.ie/my48

Your Transactions page will list recent payments/purchases:

https://48.ie/my48/transactions

If you normally use membership plan auto-renewal

https://48.ie/my48/settings/payment-details

and it failed this month because of card issues then you need to buy this month's membership plan manually here:

https://48.ie/my48/memberships

and then auto-renewal will take over again next month.

If you need to contact 48 support about this then see the links in my signature below.

Re: Renewing membership

dalyer — Mon, 01 Jul 2024 09:38:01 GMT

I presume you mean that you never updated your registered payment card details on his My48 account, the old card no longer worked, and auto-renewal failed as a result?

In that case you need to register your new bank card details on his My48 account, ensure that membership auto-renewal is enabled and buy a membership plan manually for this month after which auto-renewal will take over again from the following month.

https://48.ie/my48/settings/payment-details

If you need to contact 48 support about this then see the links in my signature below.

Re: Changed bank card & membership auto-renewal failed

dalyer — Mon, 01 Jul 2024 09:42:41 GMT

You already posted about this and I replied to your post.

Duplicate threads/posts merged.

Re: Changed bank card & membership auto-renewal failed

NirmalT0475 — Thu, 14 Nov 2024 15:15:40 GMT

Hi there my previous payment card has been expired how can i new card add

Re: Changed bank card & membership auto-renewal failed

dalyer — Thu, 14 Nov 2024 15:19:04 GMT

As already explained elsewhere in this thread you can do this via your My48 account:

https://48.ie/my48/settings/payment-details

If you need to contact 48 support about this then see the links in my signature below.