topic Re: 21/10/2024 - CONFIRMED PROBLEMS with auto-renewals/purch in Memberships

RESOLVED (21/10/2024 PROBLEMS with auto-renewals/purchases)

dima24 — Sun, 10 Nov 2024 14:31:30 GMT

My plan wasn't renewed today

Edited by @dalyer... (@dima24 - I hope you don't mind but I thought that it might help others to highlight this information at the top of the thread).

Thanks to @AaronS6679 for posting this:

https://community.48.ie/t5/Memberships/21-10-2024-confirmed-problems-with-auto-renewals-purchases/m-p/66707/highlight/true#M7133

48 have confirmed the issue here:

https://48.ie/

Membership Issue

We’re aware that some customers auto-renewal failed to process last night due to a technical issue. Our team is working to resolve this and will reattempt the auto-renewal within the next two hours. Please refrain from manually purchasing a plan during this time. You’ll receive an SMS notification once your auto-renewal is successfully processed and your plan is active. We appreciate your patience and apologies for any inconvenience.

Auto-renewal failed & now can't buy plan manually - why?

LorraineK1325 — Sat, 13 Jul 2024 12:35:42 GMT

Got email my plan expired
My payment failed
I'm on auto pay do why this happen
I've tried to renew it'd not letting me proceed ....

Re: Plan expired

dalyer — Sat, 13 Jul 2024 12:35:22 GMT

Are your registered card details still valid?

Was the card updated/reissued perhaps?

Maybe it was a sporadic failure and you just need to buy a membership plan manually for this month before auto-renewal takes over again next time around?

What happens when you try to manually buy a membership plan?

Any error messages?

If you need to contact 48 support about this then see the links in my signature below.

Re: Plan expired

GianlucaL7988 — Sun, 14 Jul 2024 14:15:29 GMT

mate its very clear theres issues going on. Would be helpful if they actually addressed the problems instead of just letting it build up like this

Re: Plan expired

dalyer — Sun, 14 Jul 2024 14:35:30 GMT

Mate, I'm just trying to help.

If what I posted doesn't then contact 48 support for further assistance as I suggested.

Re: Auto-renewal failed & now can't buy plan manually -

HelenM0430 — Sun, 20 Oct 2024 10:08:26 GMT

48 emailed to say my plan has expired, despite being on auto renew. I logged in and renewed, paid up and re-set auto-renew. Next day, 48 emailed to say my card has failed - my card is fine with all other payments. Is this some kind of scam/takeover of customer accounts?

Re: Auto-renewal failed & now can't buy plan manually -

HelenM0430 — Sun, 20 Oct 2024 10:10:11 GMT

PLUS - the contact us option on app/website link to bot isn't connecting??

Re: Auto-renewal failed & now can't buy plan manually -

dalyer — Sun, 20 Oct 2024 10:56:13 GMT

You'll have to contact 48 support about this.

See the links in my signature below for the different ways to contact them.

Auto renew fail. No service.

DavidM6999 — Mon, 21 Oct 2024 06:56:37 GMT

Auto renew failed last night. Only notification was a text saying i’ve used up my data allowence. No option to manually pay membership. Phone bricked. No solution. Emailed customer care and told its a 7 day wait for response??
Is it too much to ask for just a reliable service that doesn’t collapse every few months?

Auto renew card not expired.

Re: Auto renew fail. No service.

DonaloM0333 — Mon, 21 Oct 2024 07:17:39 GMT

Me too..sent a mail ..if not sorted today Im moving to another service !! Phone is useless to me

Re: Auto renew fail. No service.

PeterJ4295 — Mon, 21 Oct 2024 07:27:14 GMT

Same and won't allow me to select my existing €7.99 plan for auto-renew. I suspect it's a ploy to upgrade our plans to €10.99 or €12.99

Re: Auto renew fail. No service.

dalyer — Mon, 21 Oct 2024 07:33:51 GMT

See the links in my signature for other ways to contact 48 support.

Re: My plan wasn't renewed today

SeamusD7762 — Mon, 21 Oct 2024 08:23:22 GMT

Same for me....really poor service, no auto-renew, no manual renew.

Re: My plan wasn't renewed today

dalyer — Mon, 21 Oct 2024 08:29:04 GMT

Seems like a few people are reporting auto-renewal failures today/over the weekend.

Is there no option to manually renew here?

https://48.ie/my48/memberships

You may need to contact 48 support for further assistance with this.

See the links in my signature below.

Re: Auto-renewal failed & no option to manually renew

dalyer — Mon, 21 Oct 2024 09:03:27 GMT

You'll probably have to contact 48 support about the auto-renewal failure.

But can't you buy a membership manually for now via your My48 account?

https://48.ie/my48/memberships

If not then what happens/goes wrong?

Any error messages?

To contact 48 support see the links in my signature below.

autorenew did not work so i have no service

EwanM2686 — Mon, 21 Oct 2024 09:17:47 GMT

Re: autorenew did not work so i have no service

dalyer — Mon, 21 Oct 2024 09:24:36 GMT

Merged with the main thread.

Please read other replies in this thread.

Re: Plan renewed but says I’ve used all my data

PatriciaR9431 — Mon, 21 Oct 2024 09:28:34 GMT

My plan wasn't renewed loged in and only a higher payment available contacted 48 technical difficulties renewing in the mean time I have no phone is this a plot to get people of the 7.99 euro tariff which is supposed to be for life am contacting com reg to complain

Re: Plan renewed but says I’ve used all my data

dalyer — Mon, 21 Oct 2024 09:29:56 GMT

Merged with the main thread.

Please read other replies in this thread.

Re: Auto-renewal failed & no option to manually renew

AaronS6679 — Mon, 21 Oct 2024 09:31:51 GMT

48 have acknowledged the issue with a notice on the main page;

“ Membership Issue -
Some customers are currently experiencing issues buying membership and add-ons. Our technical team is working to resolve this disruption as soon as possible. We thank you for your patience. ”