https://community.48.ie/t5/Memberships/SIM-activation-and-account-login-problems/m-p/64377#M6751 <P>hello my name is jasmine and i have been a memeber with my 48 for over two years now, while i was on holiday i lost my sim and i ordered a new one to be here when i came, i got the sim card and when i was trying to activate it, i was told that the code in was entering was invalid even tho its new, i went into my48 app and i tried to figure out what was wrong while i did that i clicked on my email name to see if i could change it in the process because its an old email but while i did that it signed me out of my account that i already have an active plan with and i cannot sign back in because i don’t know the email and when i try to activate the new sim i have it keeps redirecting me as a whole new member and to began a whole new membership plan. how can i get back into my old profile and activate my new sim please</P> Thu, 15 Aug 2024 17:29:20 GMT JasmineB9614 2024-08-15T17:29:20Z https://community.48.ie/t5/Memberships/SIM-activation-and-account-login-problems/m-p/64377#M6751 <P>hello my name is jasmine and i have been a memeber with my 48 for over two years now, while i was on holiday i lost my sim and i ordered a new one to be here when i came, i got the sim card and when i was trying to activate it, i was told that the code in was entering was invalid even tho its new, i went into my48 app and i tried to figure out what was wrong while i did that i clicked on my email name to see if i could change it in the process because its an old email but while i did that it signed me out of my account that i already have an active plan with and i cannot sign back in because i don’t know the email and when i try to activate the new sim i have it keeps redirecting me as a whole new member and to began a whole new membership plan. how can i get back into my old profile and activate my new sim please</P> Thu, 15 Aug 2024 17:29:20 GMT https://community.48.ie/t5/Memberships/SIM-activation-and-account-login-problems/m-p/64377#M6751 JasmineB9614 2024-08-15T17:29:20Z https://community.48.ie/t5/Memberships/SIM-activation-and-account-login-problems/m-p/64379#M6752 <P>If the activation code on the SIM didn't work then see here for an alternative way to activate the SIM:</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099</A></LI> </UL> <P>I don't really understand the other issue about your account/login/email address as your description of the issues is difficult to follow.</P> <P>You obviously need to know your email address in order to log into the app, website and this forum.&nbsp;</P> <P>If you are having account/login problems then you'll probably have to contact 48 support for further assistance.</P> <P>See the links in my signature below.</P> Thu, 15 Aug 2024 17:30:14 GMT https://community.48.ie/t5/Memberships/SIM-activation-and-account-login-problems/m-p/64379#M6752 dalyer 2024-08-15T17:30:14Z