Money taken but membership not renewed

MuhammadShuaibk9411 — Mon, 15 Jul 2024 09:18:30 GMT

Hi,

My membership ran out and when I purchased a new 10.99 membership, money has been deducted from my account but membership has not been renewed, I tried a different card but same thing, I spoke with an agent they told me to buy the membership as a gift, tried that, money has been deducted from my account but no membership, I spoke with another agent, who told me to buy the credit as a gift but with a different card, tried it but same thing happened.

I have been charged 10.99€ 4 times!!!
Still no membership!!
I want a refund.

Re: Money taken but membership not renewed

dalyer — Mon, 15 Jul 2024 09:45:10 GMT

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

Can you use any services - make/receive calls, send/receive texts, use mobile data?

If you need to contact 48 support about this then see the links in my signature below.

If you need a refund then you'll have to request that via customer support - nobody here on the Community Forum can do anything about that for you and 48 support don't generally monitor or respond to posts here on the forum.

topic Money taken but membership not renewed in Memberships

Money taken but membership not renewed

Re: Money taken but membership not renewed