topic Re: Membership not renewed but money taken in Memberships

Membership not renewed but money taken

Igork0393 — Sun, 07 Jul 2024 05:24:13 GMT

Hi, I have such a problem, today I was supposed to renew my membership, bought 04/07/2024. The membership has taken money from my account and in my account 48 shows that I have not bought it and I need to pay for the membership again.

Re: It has not renewed membership

dalyer — Sun, 07 Jul 2024 05:23:36 GMT

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

Can you use any services - make/receive calls, send/receive texts, use mobile data?

If you need to contact 48 support about this then see the links in my signature below.

Re: Membership not renewed but money taken

KarenD7006 — Sun, 14 Jul 2024 15:15:00 GMT

The same thing has happened to me only this morning and still had not had my membership updated so I have no data !!!! How utterly annoying and what's the point ....crap service

Re: Membership not renewed but money taken

dalyer — Sun, 14 Jul 2024 16:24:32 GMT

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

Can you use any services - make/receive calls, send/receive texts, use mobile data?

If you need to contact 48 support about this then see the links in my signature below.

Re: Membership not renewed but money taken

AlanC3907 — Tue, 16 Jul 2024 20:38:23 GMT

The same thing happened me. I renewed my membership on Sunday, 14 July but it was never applied. My credit card has been charged. To your 3 questions, no to all. No upcoming membership, no transactions and no membership.

Re: Membership not renewed but money taken

dalyer — Tue, 16 Jul 2024 21:00:06 GMT

Have you contacted 48 support so?

See the links in my signature below.