topic Re: Membership plan in Memberships

Bought membership 2 days ago but no membership now

DianaS1331 — Mon, 01 Jul 2024 10:27:00 GMT

Hi I purchased a membership of €7.99 on the 28th of June. You took my money and then went in again last night to take another €7.99 out and I woke up this morning to my monthly membership has run out. Where did the membership I paid for on the 28th June go when it was charged to my card?

Re: Membership plan

dalyer — Mon, 01 Jul 2024 10:25:59 GMT

What exactly do you mean by this:

"You took my money and then went in again last night to take another €7.99"

Are you saying that you bought two €7.99 membership plans or that 48 charged you twice for one?

What does your My48 account Dashboard say about your current membership plan status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.

Re: Membership plan

DianaS1331 — Mon, 01 Jul 2024 13:22:02 GMT

Exactly what I said. They took €7.99 when I renewed my membership on the 28th and then tried to take it out again last night. Also I have just realised this has been happening for months now where they have taken payment twice for the membership all to my plan each month. So where is the second €7.99 going and why are they taking €15.98 a month from my account.

Re: Membership plan

dalyer — Mon, 01 Jul 2024 13:37:25 GMT

You didn't address the questions that I asked in an attempt to clarify matters.

You'll have to contact 48 support for further assistance with this.

See the links in my signature below.