topic Re: Membership in Memberships

Membership

Anon — Thu, 01 Sep 2016 14:00:15 GMT

I have been a member of 48 month's for a long time I got the usual text saying they would deduct €20 from my visa card but today the 1st sep haven't had the money deducted and I don't want to top up in case 48 month's still take it from my card.I am unable toake calls or send messages.please help

Re: Membership

dalyer — Thu, 01 Sep 2016 15:11:06 GMT

Any chance your card was updated/reissued so that the details registered need to be updated?

If not then you'll probably need to contact 48 support to see what the problem is:

https://www.48months.ie/help#contact-us

Hope this helps.

Re: Membership

dalyer — Thu, 01 Sep 2016 19:24:51 GMT

Did that help at all?

Re: Membership

Anon — Thu, 01 Sep 2016 20:55:58 GMT

I put €20 from my visa card onto my phone today but I still can't make any phone calls or send text messages. The money has been taken from my bank account.please help

Re: Membership

dalyer — Thu, 01 Sep 2016 21:10:49 GMT

So your card is working again?

What does your My48 page say about your membership status, expiry date and allowance balances?

https://www.48months.ie/my-48

What does your My History page say about recent payments/topups/purchases?

http://www.48months.ie/my-48/my-history

You need an active membership to be able to use any services.

And most services - in particular calls to Irish mobiles and landlines, texts to Irish mobiles and data/internet access are covered by membership or add-on allowances and not by cash credit.

Cash credit is used to buy membership, add-ons or pay for specific services not covered by membership/add-on allowances - e.g. international calls/texts, MMS messages, calls to "special" numbers such as 1850/1890, international roaming etc.

48 is not like other pay as you go services in that you need membership and membership or add-on allowances to use the main services.

Topping up your cash credit balance is not sufficient.

If you do have an active membership but have used up the allowances then you need to buy add-ons to tide you over until the membership expires and you can buy and use a new one.

Buying a new membership when an active one is in place will cause the new membership to stack - even if the current membership allowaces have been used up.

A new membership never prematurely terminates a current membership - they always run for a full month from the date of purchase.

Hope this helps.

Re: Membership

Anon — Thu, 01 Sep 2016 21:25:12 GMT

I got the usual text to say that my €20 euro would be taken out of my account today but it wasn't taken out, so I bought €20 separately with my visa card that ye always take the money from its on auto renewal.I don't know what's happened I didn't change my visa card anyway I paid €20 from my card separately from my account but I still can't make calls or text..what happens now.thank you

Re: Membership

dalyer — Thu, 01 Sep 2016 21:31:49 GMT

You didn't answer my questions above.

Re: Membership

Anon — Thu, 01 Sep 2016 21:39:15 GMT

Re: Membership

Anon — Thu, 01 Sep 2016 21:43:01 GMT

48 never took my €20 auto renewal I don't know why but I couldn't make phone calls so I bought €20 don membership and I still can't make phone calls

Re: Membership

Anon — Thu, 01 Sep 2016 21:43:59 GMT

How do I solve this problem? ??

Re: Membership

dalyer — Thu, 01 Sep 2016 21:51:10 GMT

If you answered the questions that I asked above it might help.

In particular what do your My48 and MyHIstory pages of your online account say?

Otherwise you'll have to contact 48 support tomorrow to get them to help.

http://www.48months.ie/help#ask-a-48-agent

Re: Membership

dalyer — Thu, 01 Sep 2016 21:53:42 GMT

From your original post I suspect that your current membership expires at midnight tonight (1st September) which means that you were premature in thinking that something went wrong.

Also sounds like you have used up your membership allowances so cannot make calls etc.

In that case your newly purchased membership will not start until midnight.

So if you need to make calls in the next hour or so you need to buy add-ons but it's probably not worth it at this stage.

All of this would be easily explained if you posted the info that I asked for above.

But as it is I have to try to guess.

Hope this helps.

Re: Membership

dalyer — Fri, 02 Sep 2016 06:57:35 GMT

Did that help at all?

If not then please clarify what your My48 and My History pages say.

Re: Membership

Anon — Fri, 02 Sep 2016 07:58:54 GMT

Morning. , we'll I am still unable to make phone calls this morning even thou my phone has €20 credit in it.I have to be able to use my phone and text.I have been with 48 month's for years and this has never happened before.Help needed.....

Re: Membership

dalyer — Fri, 02 Sep 2016 08:14:13 GMT

Once again ... it would help if you posted the details from your My48 and My History pages of your online account.

Otherwise you'll have to contact 48 support for assistance.

If you don't provide the info that I asked for then it's difficult me or anybody else on the community forum to offer advice.

Hope this helps.

Re: Membership

dalyer — Fri, 02 Sep 2016 12:21:46 GMT

Can you post that info or have you contacted 48 support?

Re: Membership

vanessawalsh — Fri, 02 Sep 2016 14:47:53 GMT

I want to go back to my old sim card I don't want to be with 48 no more so how can I can back to my old sim card I not happy with 48 sim card?

Re: Membership

Anon — Fri, 02 Sep 2016 15:30:55 GMT

Hi thank you for all your help I contacted 48 support and they sorted the problem.Thanks again....

Re: Membership

dalyer — Fri, 02 Sep 2016 15:36:25 GMT

@vanessawalsh wrote:

I want to go back to my old sim card I don't want to be with 48 no more so how can I can back to my old sim card I not happy with 48 sim card?

You need to contact your old network to get a working sim from them and your number ported over from 48.

48 don't have any role in this.

Hope this helps.

Re: Membership

dalyer — Fri, 02 Sep 2016 15:36:59 GMT

@gracetilly wrote:
Hi thank you for all your help I contacted 48 support and they sorted the problem.Thanks again....

What was the problem?