topic Re: RESOLVED! (Payments not working at the moment) in Memberships

RESOLVED (Payments not working - 4/6/24)

EdanR0361 — Wed, 12 Jun 2024 19:51:18 GMT

"Oops. Something went wrong. We are working on a fix. Check back shortly."

This appears after I enter my card details and click Pay Now. I tried my saved card as well as entering a new one.

Anyone else experiencing the same today? It's not the first time I've had this problem with the 48 payment portal.

Hep

AnnM8635 — Tue, 30 Apr 2024 18:43:59 GMT

Unable to buy membership

AnnM8635 — Tue, 30 Apr 2024 19:07:18 GMT

Hi my phone credit it gone I'm unable to buy credit

Re: Membership

AnnM8635 — Tue, 30 Apr 2024 18:49:37 GMT

No phone credit

Re: Membership

dalyer — Tue, 30 Apr 2024 19:06:43 GMT

When is the last time that you successfully bought membership/add-ons/cash credit on 48?

Are your payment card details still valid?

What happens when you try to buy membership now?

Any error messages?

If you're using the app then does it make any difference if you use the website instead - or vice versa?

If you need to contact 48 support about this then see the links in my signature below.

Not letting me buy another plan after my last subscription

Richieu9921 — Tue, 04 Jun 2024 07:53:26 GMT

It is not letting me buy another plan after my last subscription

Re: Buying a plan

dalyer — Tue, 04 Jun 2024 07:53:05 GMT

What happens when you try?

Any error messages?

Are you using the app or the website?

The app has been flakey again for a while so I would try the latter if you haven't already.

https://48.ie/my48/memberships

If you need to contact 48 support then see the links in my signature below.

Re: Can't renew plan via app or website

LANTHANIASAKURAP0747 — Tue, 04 Jun 2024 08:19:10 GMT

Yep. Same here today. Did it several times and still cant proceed.

Re: Can't renew plan via app or website

dalyer — Tue, 04 Jun 2024 08:44:05 GMT

Another case here:

https://community.48.ie/t5/Memberships/Not-letting-me-buy-another-plan-after-my-last-subscription/td-p/63403

So I guess that it's a general issue.

You'll all have to contact 48 support to get them to look into and fix this.

See the links in my signature below.

Re: Can't renew plan via app or website

dalyer — Tue, 04 Jun 2024 09:05:32 GMT

I tried using the Gift Shop to buy a membership plan for my son and got the same error so it looks like there is a general problem with payment processing on 48 at the moment. Hopefully it'll be fixed soon.

Re: Can't renew plan via app or website

dalyer — Tue, 04 Jun 2024 09:17:13 GMT

I've reported the issue to 48 support so that they are aware of it.

Re: Can't renew plan via app or website

LeanneK6643 — Tue, 04 Jun 2024 09:17:24 GMT

Mine is the same

Re: Buying a plan

dalyer — Tue, 04 Jun 2024 09:30:10 GMT

Oh - probably due to this site wide issue right now?

https://community.48.ie/t5/Memberships/Payments-not-working-on-site-right-now-4th-June/td-p/63405

top up failing, anyone else?

XiaofengD8737 — Tue, 04 Jun 2024 09:31:34 GMT

try to top up membership with different card, all failed, need urgent call, what a poor system here

Re: top up failing, anyone else?

dalyer — Tue, 04 Jun 2024 09:32:11 GMT

See here - it's a site wide problem:

https://community.48.ie/t5/Memberships/Payments-not-working-on-site-right-now-4th-June/td-p/63405

Re: !!! Payments not working on site right now - 4th June !!

dalyer — Tue, 04 Jun 2024 09:33:34 GMT

Related posts/threads merged into this thread to keep all reports in one place.

Re: !!! Payments not working on site right now - 4th June !!

XiaofengD8737 — Tue, 04 Jun 2024 09:35:17 GMT

need to make a urgent call, poor agent is also unavailable with working hours, think to change other providers

Re: Can't renew plan via app or website

XiaofengD8737 — Tue, 04 Jun 2024 09:36:35 GMT

agent is not available with working hours, joke, email reply 7 days.....

Re: !!! Payments not working on site right now - 4th June !!

dalyer — Tue, 04 Jun 2024 09:36:48 GMT

I'm getting a different message now so I don't know if this means that the issue is in the process of being fixed?

Re: Can't renew plan via app or website

dalyer — Tue, 04 Jun 2024 09:39:28 GMT

Yes - it's a site wide problem.