topic Re: Unable to buy new plan in Memberships

Unable to buy new plan

ciaraduffy7 — Tue, 05 Mar 2024 12:59:50 GMT

I'm unable to update my.plan on your website I've been trying for 3 days

Re: Unable to upgrade pla n

dalyer — Tue, 05 Mar 2024 12:59:28 GMT

What happens?

Any error messages?

If you're using the app then does it make any difference if you switch to the website instead - or vice versa?

Were you ever able to successfully buy stuff on 48 before?

Are your card details still valid or could they have changed?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Unable to buy new plan

MikeD5951 — Thu, 14 Mar 2024 13:43:40 GMT

Did you get sorted ? Im having the same problem

Re: Unable to buy new plan

dalyer — Thu, 14 Mar 2024 14:21:27 GMT

What happens?

Any error messages?

If you're using the app then does it make any difference if you switch to the website instead - or vice versa?

Were you ever able to successfully buy stuff on 48 before?

Are your card details still valid or could they have changed?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Unable to buy new plan

eoinb — Fri, 15 Mar 2024 17:22:38 GMT

I also have had this problem for several days now. On the website it says this error message on the Dashboard and Buy Plan pages. It is a severe inconvenience as I need to top up but can't do so, so I'm in a serious bind.

"One moment please. We’re retrieving your account data.

If you’re still seeing this after 15 minutes, please visit our support page here"

On the app I get a similar problem - once I log in it just says "Error occurred. Service is not responding. Please try again later." My only options on the app are to Log Out or Refresh (which just brings up the same error message).

Re: Unable to buy new plan

dalyer — Fri, 15 Mar 2024 18:51:52 GMT

You'll need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

Re: Unable to buy new plan

fogartypaul — Mon, 20 May 2024 09:52:27 GMT

I want to upgrade my plan. I'm currently on Guido. How do I upgrade. I've tried and it won't allow me to. Thanks

Re: Unable to buy new plan

fogartypaul — Mon, 20 May 2024 09:57:20 GMT

Paul here. I would like to upgrade to your 12 99 package. I'm currently on Guido. I have tried to upgrade but the system won't allow me. Can U advise.

Re: Unable to buy new plan

dalyer — Mon, 20 May 2024 11:06:36 GMT

What happens when you try to buy the €12.99 membership plan any?

Any error messages?

If you're trying the app then try the website instead or vice versa.

If you need to contact 48 support about this then see the links in my signature below.