topic Re: This sucks ! Service is very poor ! in Memberships

Bought a new plan but it hasn't renewed

HARSHSANJAYK5609 — Tue, 23 Apr 2024 09:17:04 GMT

Re: Bought a new plan but it hasn't renewed

dalyer — Tue, 23 Apr 2024 09:19:12 GMT

You'll need to post some more info in order to clarify the situation.

What does your My48 account Dashboard say about your current membership status, allowance balances, expiry date?

https://48.ie/my48

What does your Transactions page say about recent purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plan?

https://48.ie/my48/memberships

Remember that a newly purchased membership plan does not start immediately if you have an active membership plan which has not yet run its full monthly course and expired.

In that case the newly purchased membership will "stack" as an upcoming plan on your account to start when the currently active plan eventually expires.

If you use up membership bundled allowances before the membership plan month is up then you need to buy and add-on (or use Flexi Data for data) to get more allowances to tide you over until the membership month is up and a new membership plan can start:

https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268

If you need to contact 48 support about this then see the links in my signature below.

This sucks ! Service is very poor !

HARSHSANJAYK5609 — Tue, 23 Apr 2024 16:32:14 GMT

I cannot have a membership i paid the fees .

Re: This sucks ! Service is very poor !

HARSHSANJAYK5609 — Tue, 23 Apr 2024 16:34:07 GMT

I can see that you have contacted earlier as well regarding the issue with your payment. I apologise for the inconvenience caused to you. We have got this escalated on priority basis. Please be rest assured your ticket number is REQ000000316145 and it will get resolved at the earliest.

Re: Bought a new plan but it hasn't renewed

dalyer — Tue, 23 Apr 2024 16:48:13 GMT

Duplicate posts/threads merged.

There's no need to post multiple times about the same thing.

Especially when I replied to your original post but you never addressed any of the questions that I asked or presumably contacted 48 support as I suggested.

https://community.48.ie/t5/Memberships/Bought-a-new-plan-but-it-hasn-t-renewed/m-p/62919/highlight/true#M6325

Re: This sucks ! Service is very poor !

dalyer — Tue, 23 Apr 2024 16:49:01 GMT

This doesn't make any sense.

What are you asking here?

Re: Bought a new plan but it hasn't renewed

HARSHSANJAYK5609 — Thu, 25 Apr 2024 23:05:31 GMT

No Sir , You are not getting it . It is simple i paid my membership , but it havent reflected in my 48 account

Re: Bought a new plan but it hasn't renewed

dalyer — Fri, 26 Apr 2024 00:25:21 GMT

You didn't address any of the questions that I asked.

You should probably contact 48 support if you don't want to clarify matters in order to allow the Community Forum to try to assist you.

See the links in my signature below.