topic Re: I got a membership but I didn't get second month free in Memberships

Charged twice for 1st plan & no credit for free 2nd month

NaveenKumarV2286 — Sun, 21 Apr 2024 11:40:06 GMT

Charged twice lastmonth with new sim card. But now credit shows 0 balance. As per guidelines we can use 2 nd month with out renewing the plan by using the credits. Now credit balance is 0 . How can this possible?

Re: I can't renew the credit balance for 2 nd month

dalyer — Sun, 21 Apr 2024 11:39:15 GMT

> Charged twice last month with new sim card.

Are you sure that you weren't actually charged €25.98 comprising €12.99 for the one-time activation fee and €12.99 for your first membership?

https://48.ie/legal/price-plan-details

A one-time activation fee of €12.99 applies with the first plan purchase.

What does your Transactions page say about your first payment(s)?

https://48.ie/my48/transactions

Does your Buy Plan list an upcoming membership plan which should be the one that you get free for the second month?

https://48.ie/my48/memberships

If it doesn't then you might want to contact 48 support to ask them how to get your second month free membership plan.

See the links in my signature below.

I got a membership but I didn't get second month free

NaveenKumarV2286 — Sun, 21 Apr 2024 16:16:05 GMT

Please reply ASAP

Re: I got a membership but I didn't get second month free

dalyer — Sun, 21 Apr 2024 16:56:08 GMT

Duplicate posts/threads merged.

There's no need to post multiple times about the same issue.

I already addressed your original post and offered advice.

https://community.48.ie/t5/Memberships/Charged-twice-for-1st-plan-amp-no-credit-for-free-2nd-month/m-p/62896/highlight/true#M6312