topic Re: Membership My48 app is down and unresponsive in Memberships

Membership My48 app is down and unresponsive

rosario — Tue, 02 Apr 2024 11:37:46 GMT

Do u have a customer care helpline or contact

Can’t change membership

rosario — Tue, 02 Apr 2024 10:15:49 GMT

Hi I have emailed 48
No reply
The48 app is frozen and has been like this for months
I can’t access my membership to change it
I had no roaming data when I was away

Re: Membership My48 app is down and unresponsive

dalyer — Tue, 02 Apr 2024 11:38:26 GMT

Please explain in more detail what precise issue you are having.

The My48 app seems to be working fine for me.

What happens when you try to use it?

What exactly do you mean by "down and unresponsive"?

Even if it is not working for you you can still do everything that you need via the web interface:

https://48.ie/my48

If the app isn't working for you then try uninstalling and reinstalling it maybe.

If you need to contact 48 support then see the links in my signature below.

Re: Can’t change membership

dalyer — Tue, 02 Apr 2024 11:47:50 GMT

Regarding the app issue see my previous reply:

https://community.48.ie/t5/Memberships/Membership-My48-app-is-down-and-unresponsive/m-p/62615/highlight/true#M6248

Regarding the roaming data issue, to avoid problems in future if your SIM predates January 2023 then you should request a replacement:

https://48.ie/help/sim-replacement

Then you should check these threads for suggestions:

And, if all else fails, you should contact 48 support for further assistance.

See the links in my signature below.