topic Re: Credit vanished in Memberships

Credit vanished

Anon — Sun, 28 Aug 2016 08:06:44 GMT

I wanted to stop using the guido membership each month and change to the Mitch membership. So i signed up for the Mitch membership and payed by credit card. At first it said the credit wasn't working because my current membership hadn't run out, but now it is still saying that even though my old membership has run out, the credit isn't working. It's saying I have no balance in my account.

Re: Credit vanished

dalyer — Sun, 28 Aug 2016 09:24:28 GMT

What does your My48 account page say about your membership status, allowance balances & cash credit balance?

https://www.48months.ie/my-48

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Hope this helps.

Re: Credit vanished

Anon — Sun, 28 Aug 2016 10:08:23 GMT

It says that my current membership is the Mitch and all my internet usage and calls and texts are full and haven't been used, and that that membership won't run out until next month. Also it says my credit balance is 0.25

Re: Credit vanished

dalyer — Sun, 28 Aug 2016 10:38:37 GMT

When did it say that you have no credit/balance?

What service are you trying to use when this happens?

If it's when making a call what sort of number are you calling?

Remember that some services are not covered by membership/add-on allowances and are instead charged from your cash credit balance - eg international calls/texts, calls to 1850/1890, MMS messages etc.

Do calls and texts to Irish mobiles work?

Hope this helps.

Re: Credit vanished

dalyer — Sun, 28 Aug 2016 20:44:08 GMT

Did that help at all?

Re: Credit vanished

Anon — Mon, 29 Aug 2016 09:37:58 GMT

No, thanks though

Re: Credit vanished

dalyer — Mon, 29 Aug 2016 11:50:34 GMT

You haven't really addressed the questions that I asked above to try to clarify what's going on.

Did you contact 48 support?

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Credit vanished

1amcn — Mon, 29 Aug 2016 11:00:54 GMT

Hi Laura1234

The Guido Membership costs €10 PM
The Mitch is €15 PM

As the above posts explain, credit and membership is are different.

48 services are functional when a Membership is active/current.

Credit in your balance serves only as facilitating the Membership process, and for services that incur extra charges, MMS, Premium Calls, International calls/texts etc.

So is your Mitch Membership plan functional?

Re: Credit vanished

dalyer — Mon, 29 Aug 2016 20:46:00 GMT

No update from the original poster...?