topic Re: Payed for a plan but no activation in Memberships

Paid for a plan but no activation

AshokReddyS9370 — Thu, 14 Mar 2024 12:41:58 GMT

I bought 2 times yesterday a plan for 10.99€ and once in January this year, but my plan didn't activate. No answer from the support team, can we please resolve my problem and get refund as soon as possible?

Re: Payed for a plan but no activation

dalyer — Thu, 14 Mar 2024 12:41:31 GMT

What exactly do you mean by "didn't activate"?

What does your Transactions page say about recent payments?

https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

Are calls, texts, mobile data working?

48 support don't generally respond to posts here on the Community Forum.

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Paid for a plan but no activation

szabolcsm7636 — Sun, 14 Jul 2024 09:51:55 GMT

I paid twice for a plan 10.99 € and got only one

Re: Paid for a plan but no activation

dalyer — Sun, 14 Jul 2024 09:56:10 GMT

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.