topic Re: Not receiving MasterCard OTP texts in Memberships

Not receiving MasterCard OTP texts

MichaelP9091 — Sat, 09 Mar 2024 18:19:46 GMT

Sorry if in the wrong place. I was googling and have looked at other threads. Recently moved from Eir. Not getting my bank's OTP's. The bank or credit union current account, is Mastercard. I have got the current accounts OTP and PayPal for example and other texts. I just haven't got these texts at all. No good to me if I can't access my account.

I did chat to support, but they recommended chatting to the bank as they said when you change servers the bank may have issues with it?

Anyway, I worry this will be a bigger hassle than it should be, and I'm ready to jump ship if needed. Any recent thoughts, tips or general direction?

Re: Not receiving MasterCard OTP texts

dalyer — Sat, 09 Mar 2024 18:24:41 GMT

> I did chat to support, but they recommended chatting to the bank as they said when you change servers the bank may have issues with it?

That doesn't make any sense to me to be honest.

What do they mean by "changing servers"?

Some people have reported problems with receiving security texts from different service providers.

Unfortunately I don't know if/how any/all of them got the problem rectified because none of them ever posted back with an update.

Personally I've never had any problems with any security texts from many different service providers.

But maybe I was just lucky...

Re: Not receiving MasterCard OTP texts

MichaelP9091 — Sat, 09 Mar 2024 18:27:08 GMT

Yeah, that's unfortunate that no resolution has been given.