https://community.48.ie/t5/Memberships/Extra-charges-but-no-service/m-p/62170#M6072 I have recharged for a plan but its not active<BR />Plz help me Wed, 06 Mar 2024 10:23:18 GMT RituP9335 2024-03-06T10:23:18Z https://community.48.ie/t5/Memberships/Extra-charges-but-no-service/m-p/62170#M6072 I have recharged for a plan but its not active<BR />Plz help me Wed, 06 Mar 2024 10:23:18 GMT https://community.48.ie/t5/Memberships/Extra-charges-but-no-service/m-p/62170#M6072 RituP9335 2024-03-06T10:23:18Z https://community.48.ie/t5/Memberships/Extra-charges-but-no-service/m-p/62171#M6073 <P>What exactly do you mean by "extra charges" and "I have recharged for a plan"?</P> <P>I presume that you mean that you bought a new membership plan?</P> <P>What exactly do you mean by "no service"?</P> <P>Do you have a connection to the 48 network aka any signal bars?</P> <P>Does anything work - calls, texts, data?</P> <P>Did you ever have such services working?</P> <P>What does your My48 account Dashboard say about your current membership status and calls/texts/data allowance balances?</P> <UL> <LI><A href="https://48.ie/my48" target="_blank" rel="noopener">https://48.ie/my48</A></LI> </UL> <P>What does your Transactions page say about recent payments?</P> <UL> <LI><A href="https://48.ie/my48/transactions" target="_blank" rel="noopener">https://48.ie/my48/transactions</A></LI> </UL> <P>Does your Buy Plan page list any upcoming memberships?</P> <UL> <LI><A href="https://48.ie/my48/memberships" target="_blank" rel="noopener">https://48.ie/my48/memberships</A></LI> </UL> <P>Remember that if you have an active membership and use up its allowance balances then buying a new membership doesn't help. The new membership will stack on your account to kick in when the current membership eventually expires. In the meantime you need to buy add-ons or use Flexi Data to get additional allowances so you can continue to use the relevant services for the remainder of the current membership month.</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268</A></LI> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114</A></LI> </UL> <P>If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com</P> Wed, 06 Mar 2024 10:48:09 GMT https://community.48.ie/t5/Memberships/Extra-charges-but-no-service/m-p/62171#M6073 dalyer 2024-03-06T10:48:09Z