topic Re: Can’t change password in Memberships

Can’t change password

AaronS9831 — Tue, 05 Mar 2024 11:33:35 GMT

When I go to reset my password I get the email with the link, I go to the page and enter a new password but when I go to click the “Save password” button nothing happens.

Is anyone else experiencing this?

Re: Can’t change password

dalyer — Tue, 05 Mar 2024 11:39:33 GMT

If this is via the app then it could be related to the recent (and ongoing?) problems there.

Can you change it via the website?

https://48.ie/my48

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Can’t change password

AaronS9831 — Tue, 05 Mar 2024 11:44:08 GMT

No it’s the website also

Re: Can’t change password

dalyer — Tue, 05 Mar 2024 12:57:15 GMT

I tried it and it worked fine for me.

Maybe try another device/browser or clear your 48 cookies and see if that makes any difference?

If the issue persists for you then you'll probably need to contact 48 support for further assistance as I previously suggested.

Re: Can’t change password

AaronS9831 — Tue, 05 Mar 2024 13:17:25 GMT

Yeah i've tried doing that, but no luck.

I contacted 48 support, they've raised tickets for me and said there are some technical issues on their side and some users are experiencing issues with log in and password reset, so we'll see.

Thanks anyway @dalyer

Re: Can’t change password

dalyer — Tue, 05 Mar 2024 13:22:57 GMT

In case it helps at all there's an updated app (on Android at least) that seems to fix the recent problem(s) so maybe you could try that?

Re: Can’t change password

AaronS9831 — Tue, 05 Mar 2024 13:37:02 GMT

No update on iOS yet, but the app does now allow log in. Tried requesting the reset from the app now but same issue unfortunately.