topic Re: Why my balance is 0 now? in Memberships

Why my balance is 0 now?

Anon — Sun, 28 Aug 2016 20:47:09 GMT

Hi 48,

I didn't use my phone for two months at all, but I have a direct debit system of payment and every month money is deducted. Why my balance is 0 now?

Re: Why my balance is 0 now?

dalyer — Sun, 28 Aug 2016 21:34:52 GMT

You mean you have membership auto renewal enabled?

With that when your membership renews the money is taken to pay for that.

It doesn't go onto your cash credit balance.

Monthly membership gives you certain call/text/data allowances.

If you don't use them up then they disappear at the end of the month.

Hope this helps.

Re: Why my balance is 0 now?

1amcn — Sun, 28 Aug 2016 21:37:04 GMT

Hi

Almost certain you have Auto Renew on.

What this means is you chose to have your selected Membership automatically renew, which it most likely did, despite not using your phone.

Log in to My 48 & check My History, see the purchase dates, it should correlate with the issue you describe.

It serves to suggest that if not using your phone like in your case, auto renewal may be better toggled to off, then you can choose to buy Membership at your convenience.

Re: Why my balance is 0 now?

1amcn — Sun, 28 Aug 2016 21:37:45 GMT

Posts crossed.

Re: Why my balance is 0 now?

Anon — Sun, 28 Aug 2016 21:53:25 GMT

Re: Why my balance is 0 now?

Anon — Sun, 28 Aug 2016 21:52:20 GMT

I meant I turned on my phone and my balance is 0, despite the fact that the current membership has not yet ended (money was deducted 5 aug and I didn't use my phone).

Re: Why my balance is 0 now?

dalyer — Sun, 28 Aug 2016 22:01:39 GMT

What balance?

You mean your cash credit balance?

Dial *100# to get this.

If this is 0 then it's no surprise - as I said each time you buy a membership that money is gone to pay for the membership and never appears on your cash credit balance.

48 is not like other pay as you go networks.

On 48 you must buy a membership for any services to work and the membership comes with certain bundled allowances.

The money paid for membership does not appear as cash credit on your account.

Unlike other networks you don't need cash credit on your account to pay for common services although you do for some (e.g. international calls/texts, MMS messages, calls to special numbers - e.g. 1850/1890 etc).

Hope this helps.

Re: Why my balance is 0 now?

Anon — Sun, 28 Aug 2016 22:08:30 GMT

Sorry dalyer, I'm stupid... It was really wrong explanation.... I don't mean money, I mean when I see the diagram on My48 website e.g.

Mobile minutes

Mobile texts

Internet

Landline minutes

- they are empty.

Re: Why my balance is 0 now?

dalyer — Sun, 28 Aug 2016 22:18:45 GMT

What do you get when you dial the various short codes to get your mobile mins, landline mins, text and data allowances?

Handy short-codes

What is the expiration date on your current membership?

If the balances on your current active membership are zero then are you sure that you or somebody else didn't use them up?

If so then you need to contact 48 support to ask them about this:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps

Re: Why my balance is 0 now?

Anon — Sun, 28 Aug 2016 22:26:13 GMT

I didn't use the handy short codes (will do), I just saw my48 website.

Thank you so much for your comments, you really helped.

Re: Why my balance is 0 now?

dalyer — Sun, 28 Aug 2016 22:43:34 GMT

There are three ways to check your membership status/allowances:

Online via your My48 account
Using the iPhone/Android 48 app
Using the short codes above

All should return the same results so if your My48 account page online is saying that your membership allowance balances are zero then I would expect the others to concur.

If your allowance balances are zero but you think that you never used these allowances up then you need to contact 48 support to get them to explain what has happened.

Please post back when you/they get to the bottom of this.

Hope this helps.

Re: Why my balance is 0 now?

dalyer — Mon, 29 Aug 2016 07:45:20 GMT

Did that help at all?

Re: Why my balance is 0 now?

Anon — Wed, 31 Aug 2016 11:13:59 GMT

Dalyer, I'm sorry for 2 days delay with answer, I didn't check my mail.
It was a technical problem with a web site. Information displayed wrong. When I checked it via short codes, everething was ok, while website was showing other data.

Re: Why my balance is 0 now?

dalyer — Wed, 31 Aug 2016 11:17:05 GMT

OK - so everything is in order now?

Re: Why my balance is 0 now?

Anon — Wed, 31 Aug 2016 11:19:41 GMT

Yes, everything fine! Many thanks for your help and sorry again.

Re: Why my balance is 0 now?

dalyer — Wed, 31 Aug 2016 11:22:40 GMT

Glad you got to the bottom of it.