topic Re: My48 app is down at the moment in Memberships

My48 app is down at the moment

SimonF1711 — Fri, 01 Mar 2024 07:33:15 GMT

Hi my membership ran out it was self payment per month plan 10.99 per month now iv no network and can't sign in to buy another membership for this month and I can't even update new password or save new password it won't load up when try to save new password to gain access to my account help please

Re: App down

dalyer — Fri, 01 Mar 2024 07:32:28 GMT

Yes the app seems to be down for maintenance at the moment:

Can't you use the website instead of the app in order to buy a membership plan?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: My48 app is down at the moment

AaronS9831 — Fri, 01 Mar 2024 09:22:37 GMT

Yeah I can’t change password either, 48 support told me yesterday there was server issues so hopefully it will be fixed soon.

Re: My48 app is down at the moment

dalyer — Fri, 01 Mar 2024 09:40:20 GMT

Can't you just use the website instead of the app?

It seems to be working fine for me.

Re: My48 app is down at the moment

AaronS9831 — Fri, 01 Mar 2024 10:21:51 GMT

Yeah the website seems to be working but password reset is not working, so the OP was probably logged in on the app but because the app is down is trying the website but has forgotten their password. When you go to the link within the reset password email, the ‘Save password’ button does nothing. It doesn’t seem like everyone is having issues as my friend doesn’t have any issues but there does seem to be server issues with the amount of posts on here the last two days about failed payments.

48app not working

JohnP1052 — Fri, 01 Mar 2024 10:28:24 GMT

App not working

Re: 48app not working

dalyer — Fri, 01 Mar 2024 10:31:32 GMT

Use the website instead while it's down.

https://48.ie/my48

Re: App down

dalyer — Fri, 01 Mar 2024 11:11:01 GMT

Different message now...