topic Re: Membership Issues in Memberships

Membership Issues

KyleOC6876 — Wed, 28 Feb 2024 23:34:28 GMT

Hi there, is there a current issue with buying monthly memberships?
I have been trying all evening to purchase one, after hours i finally thought I was getting somewhere it allowed me to purchase my plan. However, it’s not working I can’t call or text or use data !! Also the amount was charged & taken out of the bank. So now I’m without service that I’ve been charged for but not receiving. Very Frustrating.

Re: Membership Issues

dalyer — Thu, 29 Feb 2024 00:08:08 GMT

You'll probably have to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

Buying a membership plan worked fine for me earlier so there doesn't seem to be a system wide issue as far as I can see.

What does your My48 account Dashboard say about your current membership status and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming memberships plans?

https://48.ie/my48/memberships

Re: Membership Issues

riorobin — Thu, 29 Feb 2024 21:00:08 GMT

Did you get thus sorted I've been trying all day today to top up with my credit keeps telling me service not available. Called and texted and just told so sorry tech issues don't know when will be dorted

Re: Membership Issues

dalyer — Thu, 29 Feb 2024 21:17:00 GMT

You mean 48 support told you that there was no problem or that they are aware of an issue?

Have you tried using the app instead of the website, or vice versa, in case that makes any difference?