topic Re: Is anyone else unable to top up/buy a plan at the moment in Memberships

Is anyone else unable to top up/buy a plan at the moment?

KevinB7529 — Wed, 28 Feb 2024 21:32:08 GMT

The online payment system seems down and I'm unable to buy a plan. Anyone else suffering this fate ?

dalyer — Wed, 28 Feb 2024 21:32:32 GMT

Worked fine for me just now.

What happens/goes wrong for you?

Any error messages?

Were you able to buy stuff before?

With the same card?

Has it been reissued/updated since then?

If you are using the app then does it make any difference if you switch to the website - or vice versa?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

ClintonJ0418 — Wed, 28 Feb 2024 21:36:10 GMT

Have had same issue for last few hours, went in to 48 via Chrome, reset password and that seemed to fix it I hope, it let me by my plan again atleast

CarmenK5701 — Wed, 28 Feb 2024 21:37:23 GMT

I have the same problem since this morning despite using different browsers deleting browser history and trying the app.

dalyer — Wed, 28 Feb 2024 21:38:18 GMT

I doubt that resetting your password made any difference unless you needed to do that anyway to login?

But sometimes stuff doesn't work on the app but does on the website or vice versa.

Not sure why but that's been an intermittent issue for years.

OliverF9658 — Wed, 28 Feb 2024 21:49:52 GMT

Same for me, tried on the app , Chrome & Samsung browsers and reset the password but no joy. Getting "system error, please try again later".

dalyer — Wed, 28 Feb 2024 21:58:59 GMT

You should contact 48 support about this so.

See the link in my signature below or email them at support@48months.zendesk.com

dalyer — Wed, 28 Feb 2024 21:59:47 GMT

You should contact 48 support about this so.

See the link in my signature below or email them at support@48months.zendesk.com

racheloc1362 — Fri, 01 Mar 2024 20:43:10 GMT

Yes same

dalyer — Fri, 01 Mar 2024 20:51:02 GMT

What happens?

Any error messages?

Does it make any difference if you switch from the app to the website or vice versa?

Were you able to purchase stuff on 48 with the same card previously?

Has it been reissued/updated since?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com