https://community.48.ie/t5/Memberships/Can-t-make-calls-can-t-update-payment-details-confused/m-p/61716#M5908 <P>Your post is a bit confusing:</P> <P>&gt;&nbsp;<SPAN>There was a message on my phone saying I have used up all my data</SPAN></P> <P>Do you mean a text message or some other sort of message?</P> <P>If you have used up your membership data allowance before the membership plan month is up and you want to continue using mobile data then you need to buy a data add-on or use Flexi Data to get more data allowance for the remainder of the membership plan month:</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268</A></LI> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114</A></LI> </UL> <P>&gt;&nbsp;<SPAN>and as a result of this I cannot now call out</SPAN></P> <P>Using up your data allowance doesn't prevent you from making calls.</P> <P>Your membership plan call minutes allowance is separate from your data allowance.</P> <P>&gt;&nbsp;<SPAN>I am thinking that this is because I have a new bank card ( altough the card no. is the same). When I went into my account it wont let me update the card and it says a new sim is on its way to me. I don't know why that is the case.</SPAN></P> <P>None of this really makes sense to me.</P> <P>What happens when you try to update your registered card details?</P> <P>Any error messages?</P> <P>A new card may have the same card number as before but a different expiry data and CVV (Card Verification Value).</P> <P>It should only be saying that a new SIM is on the way if you requested a replacement:</P> <UL> <LI><A href="https://48.ie/help/sim-replacement" target="_blank" rel="noopener">https://48.ie/help/sim-replacement</A></LI> </UL> <P>You probably need to contact 48 support to ask them what's going on here.</P> <P>See the link in my signature below or email them at support@48months.zendesk.com</P> Mon, 12 Feb 2024 11:35:43 GMT dalyer 2024-02-12T11:35:43Z https://community.48.ie/t5/Memberships/Can-t-make-calls-can-t-update-payment-details-confused/m-p/61714#M5907 <P>Hi&nbsp;</P> <P>There was a message on my phone saying I have used up all my data and as a result of this&nbsp; I cannot now call out. I am thinking that this is because I have a new bank card ( altough the card no. is the same). When I went into my account it wont let me update the card and it says a new sim is on its way to me. I don't know why that is the case. I just want to continue using what I have . I need to be able to use my phone. Please help.</P> <P>Thanks</P> Mon, 12 Feb 2024 11:34:25 GMT https://community.48.ie/t5/Memberships/Can-t-make-calls-can-t-update-payment-details-confused/m-p/61714#M5907 EilisNiT6933 2024-02-12T11:34:25Z https://community.48.ie/t5/Memberships/Can-t-make-calls-can-t-update-payment-details-confused/m-p/61716#M5908 <P>Your post is a bit confusing:</P> <P>&gt;&nbsp;<SPAN>There was a message on my phone saying I have used up all my data</SPAN></P> <P>Do you mean a text message or some other sort of message?</P> <P>If you have used up your membership data allowance before the membership plan month is up and you want to continue using mobile data then you need to buy a data add-on or use Flexi Data to get more data allowance for the remainder of the membership plan month:</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268</A></LI> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114</A></LI> </UL> <P>&gt;&nbsp;<SPAN>and as a result of this I cannot now call out</SPAN></P> <P>Using up your data allowance doesn't prevent you from making calls.</P> <P>Your membership plan call minutes allowance is separate from your data allowance.</P> <P>&gt;&nbsp;<SPAN>I am thinking that this is because I have a new bank card ( altough the card no. is the same). When I went into my account it wont let me update the card and it says a new sim is on its way to me. I don't know why that is the case.</SPAN></P> <P>None of this really makes sense to me.</P> <P>What happens when you try to update your registered card details?</P> <P>Any error messages?</P> <P>A new card may have the same card number as before but a different expiry data and CVV (Card Verification Value).</P> <P>It should only be saying that a new SIM is on the way if you requested a replacement:</P> <UL> <LI><A href="https://48.ie/help/sim-replacement" target="_blank" rel="noopener">https://48.ie/help/sim-replacement</A></LI> </UL> <P>You probably need to contact 48 support to ask them what's going on here.</P> <P>See the link in my signature below or email them at support@48months.zendesk.com</P> Mon, 12 Feb 2024 11:35:43 GMT https://community.48.ie/t5/Memberships/Can-t-make-calls-can-t-update-payment-details-confused/m-p/61716#M5908 dalyer 2024-02-12T11:35:43Z