topic Re: Oops something went wrong. We are working in a fix in Memberships

Oops something went wrong. We are working on a fix

MartinaW2230 — Sat, 20 Jan 2024 13:02:02 GMT

I cannot top up or get a membership. After my card details and the transaction is verified by my bank the above error is displayed. This is going on now for a week. A friend used the gift-shop and also got the same error. Used different laptops, browsers and phones. Also, my bank says that no requests came in to my account from 48. Frustrated. Can anyone advise or help.

Re: Oops something went wrong. We are working in a fix

dalyer — Sat, 20 Jan 2024 13:01:32 GMT

You'll have to contact 48 support about this.

Only they will be able to investigate and hopefully fix the problem.

See the link in my signature below or email them at support@48months.zendesk.com

Re: Oops something went wrong. We are working in a fix

MartinaW2230 — Sat, 20 Jan 2024 14:15:53 GMT

Thanks Legend,

Several chats with agents have ended without resolution.

I got a ticket number 4 days ago stating that I can expect them to look into the issue within 7 days.

Waiting (im)patiantly...

Just fed up with sitting it out.